How can I request a refund for my reservation?

If you want to require a refund, please send an inquiry to our teams. We'll get back to you in 3-5 business days.

[email protected] (cc [email protected] and [email protected])

Please make sure to send an inquiry with your information:

• Booking ID
• Card/bank account you wish to receive a refund
• Reason

More information:

If your card is no longer active: 

The refund should still arrive in your account. If this hasn’t appeared after 7 working days, please contact your bank or card provider for further assistance.

If you no longer have an active account with your bank or card provider:

Please contact them directly to claim your funds, because the refund have been redirected to them.