If your flight is canceled, our cancellation policy will apply.
If your cancellation is over 24 hours prior the pick-up time, a full refund will be issued within 3-5 business days
If your cancellation is less than 24 hours prior the pick-up time, no refund will be issued.
You can find details on this in our Terms and Conditions. Visit our terms and conditions page for more details https://travelthru.com/terms-and-conditions
It is usually possible to claim back the cost of your transfer either from your airline or your travel insurance. Please get in touch with us if you need any information about your booking to help make your claim.