What should I do if I’m going to be late?

If you’re being picked up from an airport: 

Your driver will track your flight and wait for at least 45 minutes once you land - even if your flight is delayed. If you still need more time after this, we recommend that you call the driver to see if they can extend your waiting time. You’ll find their contact information on your driver details email. 

If you’re being picked up from somewhere else: 

Your driver will wait for at least 15 minutes from the pick-up time. If you need more time than this, we recommend that you call the driver to see if they can extend your waiting time. You’ll find their contact information on your driver details email.

If you need more assistance, please contact us directly. 

• WhatsApp us +1-415-855-3868
• Email us: [email protected]
• Live Chat with our agent 24/7, click "Help" on our website: https://travelthru.com/#/